How the Legal Ombudsman will approach resolving complaints
From 6 October 2010 the Legal Ombudsman will play a significant role in resolving complaints about legal service, and solicitors must tell their clients about the right to complain.
The Legal Ombudsman has stated that they will take a different approach to resolving complaints from their predecessors but what will this mean in practice? The guide we have set out provides a summary of the rules under which the Legal Ombudsman will handle complaints, the remedies available to it and the fee it will charge for handling complaints. This guide is based on the Legal Ombudsman’s scheme rules. Continue reading “Complaints and the Legal Ombudsman”