Do you need to change your solicitor?
I want to change my solicitor is something you might be thinking, but is it possible and how do you go about it?
“Mark Thompson took over my personal injury claim after I became disgruntled with the representation of the law firm recommended by my insurers. From day one the quality of service was in a different league and I could not speak too highly of this firm. Five star professionalism.” You can see what clients say by clicking here.
I do take over cases from other solicitors. This does not mean the current solicitor is poor, it usually means you are not receiving the time and attention you deserve. Working with a solicitor is a personal experience, and it should be personal.
Call for help without obligation on 01392 314086
I rarely find location a problem. My office is in Exeter but I have clients in Leeds, Southampton and Hayle in deepest Cornwall. You will not need to see me every five minutes, so it is time to dedicate to you and your case which is most important. When we need to meet I will travel to you.
Many people do not actually choose their solicitor. You may have been referred to solicitors in return for a referral fee by your insurance company, your broker, or some other agency.
The most common problem I hear about is that clients are not happy with the way they are dealt with.
Solicitors are often set up to deal with high volumes of cases. They are heavily computerised, and sometimes give the impression of being a call centre, rather than your personal adviser. There are sound business reasons for handling cases in this way, but if your case needs a more personal approach, you are perfectly entitled to change solicitors.
You only have one chance to get things right, so best be sure the case is in safe hands.
As ever, please feel free to discuss your case with me without obligation.
Do not be concerned, as transferring papers between solicitors is not unusual. A solicitor might welcome the chance to transfer the file of a client falling outside their systematic approach, or will see transfer as preferable to handling a complaint.