Complaints procedure


I am committed to providing a high quality of service and I am confident I shall do so. Nevertheless, things can go wrong. I am required to inform you of the procedure you should follow if you do encounter a problem with our service.

In such an event please contact me personally, that is Mark Thompson. If that approach does not satisfy you, or if you prefer to talk to someone else, you will appreciate I usually practice alone, so cannot refer you to a colleague. What I would propose is, we agree on someone independent of the case to assist.

My suggestion is that we use the meditation service offered by the Devon and Somerset Law Society. I will consider any other person or organisation you prefer.

If we cannot resolve the issue, you may complain about my service to the Legal Ombudsman. Please note, there is a time limit for such a complaint. Any complaint must be referred to the Legal Ombudsman:

• one year from the date of the act or omission being complained about; or
• one year from the date when the complainant should have realised that there was cause for complaint.

Whilst I hope that such a situation would never arise, you should be aware that your ultimate recourse is to the Solicitors Regulation Authority (“SRA”). The SRA deal with breaches of the principles under which a solicitor must practice, so do not deal with service matters.

Is a personal injury trust complicated?

A personal injury trust is no more than an arrangement which holds your compensation separate from your personal funds. Benefits are based on your personal money, the trust keeping the compensation to one side, ignored in the financial assessment for benefits.

Continue reading “Is a personal injury trust complicated?”

Cookie and privacy policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. They are for our own use so we can make sure the website is operating effectively. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Our limited cookies do not identify you or any information about you.

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser.

We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers